Aayana Valley Resorts

The place in and around the stay is good. There’s a pleasant stream walkable from the stay. The rooms which we stayed were deluxe room and it was okayish but well maintained. The services were quick during campfire. The food was limited with no much options. Whatever served was decent. The views around amazing. Overall good experience.

Service was very poor. They did not even clean the dining area until the breakfast next day.. most tables had spillage from last night's dinner and some tables had plates with food that was not cleared from last night... Rooms are okay but not great.. but it was large and spacious.. very good to gather with 7 to 8 people. Bathrooms were also good and hot water was available all day..

It was awesome experience staying in this resort, we group of people enjoyed a lot here. Very greenary view in the middle of the forest, limited choices in the food but taste and quality was nice. Surrounding site seeing places are very convenient to travel from here. Swimming pool was very super awesome experience, its well maintained. Resort staff were very friendly, polite and fast. Overall I give five star to this resort, I would love to visit this place once again along with the family. 💕👌

We booked 3 nights here at the ‘Glass House Suite with Balcony View’, from the 21st to 24th December, however, on our arrival at the resort, we were informed that the suite allotted to us is being used by other guests who were scheduled to check-out only the next day. I was extremely disappointed with this and firmly expressed it to Sanjay, who I believe is the owners son. Sanjay accepted it was their mistake and apologized for it. He offered us the ‘VIP’ suite for a night and assured to compensate us with a discount for their mismanagement in room allotment. We had no other option as we drove 6 hours from Bengaluru; we were tired and needed a room to rest. I declined their discount offer as my family’s comfort is priority (money isn’t a concern to me), so we ended up in the ‘VIP’ room, which we never wanted. This room is big in size, however, the faucets in the toilet need immediate attention, and the minor gaps on the tiled roof allow easy access to a swarm of insects. Hot water tap pressure is so slow that it took 10 minutes to just fill one bucket of hot water. The shower is no better; a shower under this pressure will take you an hour for a complete shower. The VIP room we got was overall not satisfactory at all. We spent an entire day and night here, and got our allotted room (Glass House Suite) only the next afternoon, after the previous guests left. This was the only disappointing factor for us, it took a toll on us as 1.5 days off our 3 days was ruined in an uncomfortable stay. Once we moved to the Glass house Suite with Balcony View, it was brilliant. The room is huge, the faucets in the toilet work to the tee, and there is hot water 24/7 with good pressure. This is because it’s a new building, therefore, it’s well kept. Despite all the mess with the incorrect room allotment, the team working there changed our outlook from disappointment to content. Customer service here is excellent! The boys working here are very dedicated and customer centric. Nandheesh, Josvin, Ashok etc.., are some of the wonderful folks who helped us. We also went on a jeep ride to visit some of the tourist spots nearby. This was arranged by Ashok, who engaged a tour guide named Naveen. He took us for a jeep ride for 2 days to show us some wonderful spots at proximity to the resort, all of this for a very nominal cost. He explained in detail about the history of those spots and his experiences as a guide. It was fun and memorable! Immensely thank Naveen for all his assistance! Anyone having a problem with the food here need to revisit their taste buds. The delicacies are typical Malnad style, where you have a bit of necessary spice and salt. Not too much, neither too less, just right. I see some reviews here of people who complain about the food. They are perhaps uninformed about Malnad delicacies. A special mention to both the Chefs (Micheal and another individual, who’s name I cannot recollect, sorry) at the resort who really made us drool with every dish. We’re coming back someday for more! A private water stream right within the resort premises. You’ll need to trek down a bit. Not recommended for the aged as getting back up can be a bit taxing, at least it was for us being in the 40-age bracket. An Infinity pool with a wonderful view to the mountains and coffee estate. They have many more activities for indoor and outdoor games, but we ventured to explore nearby spots outside the resort for most of our stay. In short, you have enough here to keep yourselves engaged. To conclude – I’m not going to rate them down for the room allotment mismanagement on the first day as their team compensated the mishap by delivering customer service above and beyond our expectations. However, I request the resort management to be cautious of this henceforth as not many customers will be accommodating as we have been. Nonetheless, your customer service, food, and hospitality stood out so loud that I must overlook the cons. I would certainly come back here another time! Thanks for everything and good luck!

Right from the moment we entered and till the time we checked out, the experience was surreal. This property is serene and very peaceful. Kudos for the chef for preparing very tasty dishes and friendly staff. Everything just about right the Food, location, staff, cottages, pool. Will definitely go there again. Overall an unforgettable experience in an excellent way...

The property is good. But the service which we received was third class. Bad hospitality. Games room: They had never cleaned the mess of the previous guest. There were food spilt all over the table. The manager needs to look into this issue and see that everything is cleaned before the guest arrives. Housekeeping: The blankets were not washed. It was literally stinking of sweat. There were no toiletries provided not even bath towel. The water in the washroom was muddy. We couldn’t have bath. Swimming pool: Pool was good with a view but none of the lights in the pool were working. We had to wait until the lights were repaired and were replaced. There is outdoor games and bonfires. Lot of area where u can sit and enjoy. Overall the experience was bad.